Terms & Conditions

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Welcome to Whispering Petals! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing or using our services, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.

1. General Information

  • Website Ownership: The website (www.whisperingpetals.co.in) is owned and operated by Whispering Petals, located in Mumbai, India.
  • Eligibility: By using our services, you confirm that you are at least 18 years old or have parental consent to use our website.
  • Updates: We reserve the right to modify these terms at any time. Updated terms will be posted on this page with the “Last Updated” date.

2. Use of Website

  • You agree to use this website only for lawful purposes.
  • You must not misuse the website by introducing viruses, malware, or other harmful material.
  • Unauthorized use of this website may give rise to a claim for damages or be a criminal offense.

3. Products and Pricing

  • Product Information: We strive to ensure product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them without prior notice.
  • Pricing: All prices are in INR and include applicable taxes unless stated otherwise. Prices may change without notice.
  • Availability: Product availability is subject to stock levels. We reserve the right to discontinue products without notice.

4. Orders and Payments

  • Order Confirmation: Placing an order does not guarantee acceptance. We reserve the right to cancel orders at our discretion.
  • Payment: Payments are processed securely through third-party payment gateways. We are not responsible for any payment gateway errors or issues.
  • Cancellations: Orders can be canceled within 24 hours of placement. After this period, cancellations are subject to our discretion.

5. Shipping and Delivery

  • Shipping Charges: Applicable shipping charges will be displayed at checkout.
  • Delivery Time: Estimated delivery times are provided during checkout but are not guaranteed.
  • Delays: Whispering Petals is not responsible for delays caused by shipping carriers or unforeseen circumstances.

6. Returns and Refunds

  • Eligibility: Returns are accepted for damaged or defective products reported within 7 days of delivery.
  • Refund Process: Refunds are processed within 7-10 business days after receiving the returned product.
  • Non-Returnable Items: Personalized and used items cannot be returned.

7. Intellectual Property

  • All content on this website, including text, images, and logos, is the property of Whispering Petals and is protected by copyright laws.
  • You may not reproduce, distribute, or exploit any content without prior written permission.

8. Limitation of Liability

  • Whispering Petals is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the value of the product purchased.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

10. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us:

Email: customercare@whisperingpetals.co.in
Phone: +91-XXXX-XXXXXX
Address: Whispering Petals, 123 Fragrance Avenue, Mumbai, India

Thank you for choosing Whispering Petals. By using our website, you acknowledge that you have read and agree to these Terms and Conditions.

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